Gala-Van Party Shopphotophotophoto
All in One.. Party Fun!
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Store Hours
Monday to Saturday
9am to 5pm
Closed Sundays
and Holidays
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General Questions

  1. Where are you located?

  2. What are your store hours?

  3. Where did the name Gala-Van come from?

Rental Questions

  1. I am having a party and I haven't a clue what I need, can you help?

  2. I have decided what I want to rent so how do I place my order?

  3. How far in advance should I place my rental order?

  4. Do I need to give a deposit to hold my rental order?

  5. If I cancel my order, do I lose my deposit?

  6. How and when do I pay for my order?

  7. Do we pick up our rental order or do you deliver it?

  8. Is the cost of delivery included in the rental price?

  9. My party is on Saturday, can I pick up my rentals on Friday? Will I be charged extra?

  10. How are the rentals to be returned?

  11. If I return unused, clean items, will I still be charged for them?

Retail Questions

  1. Do you have party supplies and decorations that are not shown on your web site?

  2. Are the colours of products on your website accurate?

  3. What is your return policy?

Clearance Questions

  1. Can clearance items be returned?

Imprinting Questions

  1. What can you imprint on?

  2. I have a logo or custom design that I would like imprinted on napkins, can this be done?

  3. How far in advance do I need to order my imprinting?

 

 


 

 

General Questions

  1. Where are you located?

    We are located at #3 - 3958 Quadra Street, Victoria, BC, Canada

    Directions: Our building is part of "The Quad" complex on Quadra Street between Reynolds Road and McKenzie Avenue. "The Quad" is located across the street from Lumberworld. Our entrance is at the north end of the complex, close to where the Galloping Goose Trail crosses Quadra Street. Once in the parking lot, follow beside the Galloping Goose Trail to the building at the back. Follow the road to the right of the building and just after you pass the corner of the building, our front door is to the left.

    Click Here For Map
     

  2. What are your store hours?

    We are open Monday to Saturday, from 9:00 am to 5:00 pm. We are closed Sundays and Holidays.
     

  3. Where did the name Gala-Van come from?

    When Terri and Marg were trying to think up a name for the catering company, they didn't like any of the combinations from their last names. Their maiden name was Galavan (pronounced Gal-a-van) and their dad had bought an old bus to turn into a RV and he called it his Gala Van so they decided that Gala-Van (pronounced Gay-la-van) would be a perfect name for the new company.

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Rental Questions

  1. I am having a party and I haven't a clue what I need, can you help?

    Absolutely! We will ask you a lot of question about your party, such as the reason for it, where it will be held, the number of people expected, what you plan to serve for food and beverages, the time of day the party will be held, etc. etc. We will then give suggestion to help you with the planning. After determining the type of party it will be (eg. casual or elegant), we help you choose the style and quantity of dishes, etc. you will need. Although rentals are not an exact science, we will advise you the best we can based on our 30+ years experience in the party business.
     

  2. I have decided what I want to rent so how do I place my order?

    The best way is for us to talk to you either in person or over the phone. That way we can answer each others questions right away. If you are placing an order through the website or by email, please include your phone number so we can talk in person to finalize things.
     

  3. How far in advance should I place my rental order?

    As we are a first come, first serve business, you should start your order as soon as you have an idea what you would like. Orders can be fine tuned as it gets closer to the date. We do not take orders more that a year in advance.

  4. Do I need to give a deposit to hold my rental order?

    Yes. We generally take a Visa or MasterCard number to hold your order and for most orders we take a 25% (of rental cost) deposit as well. The 25% deposit is credited towards your rental total. If you do not have a Visa/MasterCard, we still require the 25% deposit as well as a cash damage deposit (amount depends on the size of your order, usually $10.00 for each $50.00 (or portion) of the total rental amount).
     

  5. If I cancel my order, do I lose my deposit?

    We do not routinely keep deposits however if you cancel things at the last minute and we have had to turn other people away for the items, you may lose your deposit unless we can re-rent the items. We judge each instance based on the circumstances of the cancellation.
     

  6. How and when do I pay for my order?

    If we have a Visa/MasterCard deposit, your order can be paid on return. If we have a cash damage deposit, your order is paid at the time of pick up and your damage deposit is returned (minus any costs for broken or missing items) when the order is returned. You may pay for your order with cash, cheque, debit, Visa or MasterCard.
     

  7. Do we pick up our rental order or do you deliver it?

    You can either pick up your order or we will deliver it. There is a fee for delivery. All items are able to be picked up except bistro chairs and 5' round tables. These two items must be delivered.
     

  8. Is the cost of delivery included in the rental price?

    No. We like to joke that we cannot find a truck or driver that will work for free. Delivery charges are based on the distance traveled and the size of the load. Please call for current charges.
     

  9. My party is on Saturday, can I pick up my rentals on Friday? Will I be charged extra?

    For an event on Saturday, the rentals can be picked up anytime Saturday and returned Monday (or Tuesday, if a long weekend). If you call around noon on Friday, and your rental order is ready to go (eg. no one needs them on Friday) you are welcome to pick the order up Friday afternoon for no extra charge. If you must have the order on Friday (and it is not going out of town) you will need to be prepared to pay two days for any items that we have had to turn someone else down for.
     

  10. How are the rentals to be returned?

    We have a loose rule of thumb that says "if we can tell what you ate, we will charge you for cleaning". This means:

    • Dishes, etc. with food on them need to be rinsed and should be drained before putting back in their boxes.
    • Glassware just needs to be emptied and put upright into the boxes (unless they have been used for things like eggnog, tomato juice or food, then they will need to be rinsed).
    • Linen should be shaken out and folded up.  If linen is wet, please let it dry before folding.
    • Food service items should be washed (eg. bowls, chafers, etc.)
    • If you have no facilities to rinse items, they may be returned dirty and a nominal fee will be charged. Call for current rates.

     

  11. If I return unused, clean items, will I still be charged for them?

    Yes. Once an item leaves our building, it is no longer available for us to rent to another customer so you will be charged for it.

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Retail Questions

  1. Do you have party supplies and decorations that are not shown on your web site?

    Yes. We have numerous catalogues that additional items can be ordered from. Please allow 4 - 6 weeks for all custom orders. Shorter times may be available, extra shipping costs may apply.
     

  2. Are the colours of products on your website accurate?

    Colors vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact color match for every item, small variations in color serve to enhance the overall effect of your color scheme. Products seen online do not always represent an identical color match. Color reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.
     

  3. What is your return policy?

    Most items can be returned as long as the package is unopened and not damaged. Please return items within 3 months, accompanied by the sales receipt. Personalized items are non-returnable, as are food, candy, latex balloons, New Year's horns and blowouts.

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Clearance Questions

  1. Can clearance items be returned?

    No, all sales are final for clearance items.

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Imprinting Questions

  1. What can you imprint on?

    Paper napkins are our specialty. We also print on confetti cards, cake/chocolate boxes, wine labels and acetate ribbon. We can also print on labels but only if they are individually cut to the same size.
     

  2. I have a logo or custom design that I would like imprinted on napkins, can this be done?

    Yes, we would have to have a custom die made for you. It takes about 2 weeks to have it made. The cost for a custom die is between $120.00 and $150.00. This is a one time only charge as the die can be used over and over again. To avoid excessive art charges, we need the picture of the logo or design to be black on white and very clear.
     

  3. How far in advance do I need to order my imprinting?

    We prefer a minimum of 1 - 2 weeks. The more time the better as some of our orders are quite large and require additional imprinting time that may delay smaller orders. Rush orders are possible. Please call to inquire. Be sure to add extra time if a custom die is being made for you.

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